What products do you offer?
At OVERSCALE ART, we offer a collection of oversized art objects and sculptures designed for decorative spaces. Many of our products are made to order and can be customized based on available options such as size, colour, and finish.
Each product listing provides product images, available options, and essential product details to help customers review and select items based on their preferences and intended space.
How can I place an order?
Simply browse our website, select your desired product and available options, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.
For custom-made products, please make sure your selected specifications are correct before placing your order.
What payment methods do you accept?
The payment methods currently available for your order will be displayed securely at checkout.
How long does shipping take?
Orders are processed within 5–25 business days and delivered within 20–50 business days via USPS or FedEx within the United States. We offer free shipping on all orders.
Do you offer international shipping?
No, we only ship to the United States now but in the future will look to expand to other countries.
What happens if my payment is declined?
If your payment is declined or interrupted, your order will not be confirmed. Please make sure your billing and payment details are accurate.
You will receive an order confirmation once your payment and order have been successfully processed.
What is your return window?
Eligible items may be returned within 14 days of receiving the order.
Returned products must be unused, undamaged, and in their original packaging.
Please note that personalized and custom-made products are non-returnable, including products made according to a customer's specified size, colour, finish, or design.
Who pays for return shipping?
If you receive a damaged, defective, or incorrect product, OVERSCALE ART covers the required return shipping cost.
For change-of-mind returns, the customer is responsible for the return shipping cost.
A prepaid return label is provided only for damaged, defective, or incorrect products.
Do you charge restocking fees?
Yes. A 25% restocking fee based on the item price applies to change-of-mind returns.
There is no restocking fee for damaged, defective, or incorrect products.
How long do refunds take?
Once your eligible return is received and inspected, refunds are processed within 10 business days.
Refunds are issued back to the original payment method used for the purchase.
For confirmed damaged, defective, or incorrect products, customers may choose between a replacement at no additional cost or a full refund.
Company Information
OVERSCALE ART
Address: 30 N Gould St, Ste 4000, Sheridan, WY 82801, United States
Phone: +1 307 225 9201
Email: support@overscaleart.com
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: Closed
Time Zone: (GMT-06:00) Central Standard Time (Chicago)
Response Time: We respond within one business day