Refund policy
Return & Refund Policy
14-Day Returns
At https://overscaleart.com/, we want you to be satisfied with your purchase. If you need to return an eligible item, we offer returns under the conditions outlined below.
Return Policy Details:
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Return Period: You can request a return within 14 days of receiving your order.
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Item Condition: Items must be returned unused, undamaged, and in their original packaging to be eligible for a return.
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Return Shipping Costs: Return shipping costs depend on the reason for the return. For damaged, defective, or incorrect items, return shipping is covered by OVERSCALE ART. For change-of-mind returns, return shipping is paid by the customer and a 25% restocking fee applies.
How to Return an Item:
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Contact Customer Service: Email us at support@overscaleart.com to initiate your return. Please include your order details and reason for return.
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Receive Return Instructions: Our team will provide you with return authorization and detailed instructions on how to return your item.
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Package Your Return: Carefully pack the item(s) in the original packaging.
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Shipping Label: A prepaid return label is provided only for damaged, defective, or incorrect products. For change-of-mind returns, the customer is responsible for return shipping.
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Send the Package: Send the package using the mail or freight carrier specified in the return instructions.
Returns must be authorized in advance by email. Unauthorized returns sent directly to the return address may be refused.
Refund Process:
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Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the return policy requirements.
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Refund: After the returned product is received and inspected, we will process your refund within 10 business days. Refunds are issued to the original payment method.
For damaged, defective, or incorrect items, the full amount paid will be refunded when a refund is selected.
Restocking Fee:
A 25% restocking fee based on the item price applies to change-of-mind returns.
No restocking fee applies to damaged, defective, or incorrect items.
Damaged, Defective, Missing, or Incorrect Items:
If your order arrives damaged, defective, missing, or incorrect, please contact us at support@overscaleart.com within 14 days of delivery and provide photos of the item and its packaging.
Once the issue is confirmed, we will arrange either:
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A replacement at no additional cost, or
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A full refund
The choice of replacement or refund is available to the customer. Where a return is required, the return shipping cost will be covered by OVERSCALE ART.
Exchanges:
We do not offer exchanges.
Returns and replacements are handled according to the conditions described in this policy.
Non-Returnable Items:
Personalized and custom-made products are non-returnable.
This includes pieces produced according to a customer's specified size, color, finish, or design.
Order Cancellation:
Orders may be cancelled within 48 hours of placing the order, before production begins.
After 48 hours, the order enters production and cannot be cancelled.
Return Address:
Creatorskaya eCommerce LLC Returns
2661 Dow Ave
Tustin, CA 92780
United States
Please contact support@overscaleart.com before sending any return. Returns must be authorized in advance.
Customer Service:
Address: 30 N Gould St, Ste 4000, Sheridan, WY 82801, United States
Phone: +1 307 225 9201
Email: support@overscaleart.com
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM
Time Zone: (GMT-06:00) Central Standard Time (Chicago)