Shipping Policy

Overscale Art ships oversized sculptures, art installations, and custom decor pieces worldwide from our production and fulfillment centers. Due to the unique, large-scale nature of our items, shipping methods and timelines are tailored to each piece.

Delivery Times

• Order Processing: 3–5 business days for order verification, crating, and documentation.

• Production Time: Made-to-order or commissioned pieces typically require [Insert Standard Production Time, e.g., 4-6 weeks] for fabrication and finishing.

• Transit Time:

  • Small Parcels (FedEx, UPS): Typically 5–10 business days for smaller items shipped from our [Insert Location, e.g., US Warehouse] .

  • Freight Shipping (Large Sculptures): Shipped via specialized art freight carriers. Transit times vary significantly based on destination, weight, and dimensions. Estimated delivery windows will be provided upon order confirmation and range from [Insert Range, e.g., 2-6 weeks] .

• Total Typical Delivery: For most custom orders, please allow [Insert Total Time, e.g., 6-10 weeks] from order confirmation to delivery. Large-scale or complex installations may require additional time.

Shipping Methods & Crating

• Standard & Express Shipping: Handled by trusted carriers (e.g., FedEx, UPS, or specialized freight companies). Express shipping options and charges are calculated at checkout.

• Freight & White-Glove Delivery: For oversized or fragile items, we coordinate professional art handlers and freight shipping. This service includes custom crating, lift-gate service, and inside delivery. Please contact our support team for a personalized shipping quote.

• Custom Crating: Every artwork is carefully packed in a custom-built crate to ensure its safety during transit. Crating costs are included in the shipping quote.

Tracking Information
Once your order has shipped, you will receive a confirmation email with a tracking number and carrier information. You can also track your shipment by visiting our [Link to Tracking Page] .

Shipping Rates
Shipping costs are calculated at checkout based on the item's size, weight, and destination. Due to the custom nature of our work, some large items may require a manual quote, which our team will provide before finalizing your order.

Customized & Commissioned Orders
All commissioned, custom-made, or personalized artworks are non-refundable and non-exchangeable. Please review and confirm all dimensions, materials, colors, and installation details before placing your order — our team will send a final specification sheet for your approval before production begins.

Import Taxes, Duties & Customs
Any import taxes, customs duties, or customs brokerage fees are the responsibility of the customer. These fees are not included in the shipping cost and are determined by the destination country's customs office. Orders shipped from our facility in [Insert Location] to addresses within [Insert Country] typically do not incur import duties.

Product Representation
Due to variations in the handcrafting process, natural materials, and differences in screen calibration, there may be slight differences between the actual artwork and the photos shown online. We encourage you to contact us for detailed material swatches or additional photos before your purchase.

Inspection & Returns

• In-Stock Items: May be returned within [Insert Number, e.g., 14] days of delivery, subject to our Return Policy.

• Custom/Commissioned Items: All custom and made-to-order items are final sale.

• Damaged Deliveries: CRITICAL: Inspect every delivery thoroughly before signing the carrier's receipt. If a shipment arrives damaged, note the damage on the delivery receipt, refuse the delivery if possible, and contact us immediately at [Insert Email/Phone] . We will work with the carrier to resolve the issue and ensure your artwork is protected.

Thank you for choosing Overscale Art. We appreciate your understanding and are committed to delivering your art safely and professionally.